New Zealand
Tel: 027 715 0522
Email: admin@furfriends.co.nz
Fur Friends Ltd
Time !!
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pawFrequently Asked Questionspaw
yellowbox This is where we aim to answer any questions your might have about the services we offer.
- What services do you offer
  Dog walking Walking
Pet visits
Pet feeding
Clean up
- What times do you operate and is Fur Friends available on public ...holidays?
  Fur Friends operates Monday to Friday from 9:00am until 4:00pm.

Contact Fur Friends if you would like service  weekends, outside of the usual operating hours and public holidays.

Call the friendly Fur Friends team on (03) 488 3946 or 027 715 0522 or contact using our online Enquiry Form or email admin@furfriends.co.nz

- How do I book a service for my pet?
yellowbox Call the friendly Fur Friends team on (03) 488 3946, 027 715 0522 . Us our online Enquiry Form or email admin@furfriends.co.nz
- When do I pay for the service?
  New clients/casual client’s payment is required on the day of the service provided.

We do understand unexpected situations arise, please call the friendly team to discuss your options.
- How do I make payments?
  Fur Friends Ltd accepts payment by cash, cheque or direct credit.
- When will my pet get to meet a Fur Friends staff member?
  Fur Friends will arrange a time to come to your home and meet your animals we will be caring for, it is important this visit is completed in your own home as this is where the animal feels most comfortable.
- What happens at the meet and greet?
  Fur Friends will introduce themselves and inform you of the service, we will answer any questions you have and you can access our suitability for your animal, we will then have you read and sign a contract stating that Fur Friends will be the lead carer for your animal; payment terms will also be discussed.

As an added peace of mind, we take a photo of each animal we care for; this is documented with the animal’s record chart and all details relating to the animal including vaccination status, Registration and microchip number.

This is a chance for Fur Friends to spend time with your animal and ensure that they will be working in a safe environment; for safety reasons Fur Friends will not provide care for any animal that is aggressive.
- What animals do you care for?
  Dogs, cats, rabbits, birds, mice, rats, guinea pigs, fish
- Is there an additional cost for more than one animal?
  Pet visits: cover up to 2 pets from the same household, additional pets are charged at $5.00 per animal per visit
Dog walking: Two dogs from the same household 1.5 x single dog cost
Small animal care: $15.00 per day or $5.00 with another service 
fish feeding: $5.00 per day or free with another service
- Does Fur Friends offer Doggie day care?
  Currently we do not offer this service
- Does Fur Friends offer boarding?
  Currently we do not offer this service
- Does Fur Friends need a key for my house?
  Depending on the service booked access maybe required
If access is required all keys are coded and  kept in a securely locked cabinet, no addresses are kept with the keys
All alarm codes are held in a password coded system
- Can the curtains/blinds be opened and closed?
  Yes we certainly can do this for you during our visit to your property.
- Does Fur Friends water the plants/bring in the mail?
  Yes we certainly can do this for you during our visit to your property.
- Can Fur Friends ensure my rubbish/recycling is collected while I am away?
  Yes we certainly can do this for you during our visit to your property.
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  We’re there because you care !
  - Why use Fur Friends?
  Fully insured
Peace of mind for owners
We come to your house
Can tailor a package to suit your four legged friend, walk one day and playtime the next.
  "Pets are more than just animals in the home they are a part of family life
and should be treated like a member of the family.
  7 days a week • One-on-one professional care • Fully insured • Police checked
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